Tours are not guaranteed to be private unless your group fills the maximum capacity.

All tours are walking tours. No transportation is provided.

Some tours take place in temperature-controlled environments while others are entirely outside. Please dress accordingly.

Closed-toe shoes are required for all tours.

Due to the unpredictability of animals, tour experiences may vary.

All guests should be aware of zoo policies and must abide by staff instructions at all times.

Each tour has a specific age requirement listed in the tour description.

For safety reasons, children under 18 must be accompanied and monitored at all times by a paid adult.

While all of our public spaces are fully accessible, some of the behind-the-scenes areas visited through our tour program may not be. If there are any physical, cognitive, or behavioral needs within your group, please call our Education Coordinator or Guest Service Manager at 701-223-7543 so our staff can be prepared to make any reasonable accommodations.

In compliance with best practices for zoo animal welfare, service animals are not permitted in our behind-the-scenes areas.

Tours are non-refundable. If it becomes necessary to reschedule your tour, please contact the Education Coordinator or Guest Service Manager at 701-223-7543 or educate@dakotazoo.org. Tours must be rescheduled within 30 days of cancellation. No refunds or rescheduling opportunities will be given for no-call/no-shows.

The Dakota Zoo reserves the right to cancel any tour due to unforeseeable animal health, weather, or staffing issues. In case of such an event, the Zoo will contact you to reschedule your tour.